Payment may be made by money order,   or certified cheque.
Payment is required prior to shipment of orders.
Choice of shipping can be arranged.
Please note: some items are subject to availability.

PROCESSING OF ORDERS
Because of the large amount of fraudulent overseas orders, we sell only in Canada and the United States.  All orders will be processed within two business days of receipt. We will notify you if we are out of stock of the particular item(s) you wish to order. You can cancel an order at any time before it is shipped for a full refund.  Keep in mind, we process all orders within 48 hours of receiving your order. We do not refund shipping and handling charges.  We will refund shipping costs only if the item is found to be defective or if the return is a result of our error.  All duties, taxes and import fees are the responsibility of the purchaser.  Orders to the US will be shipped via Canada Post/USPS Express Post unless otherwise agreed upon.  Canadian orders will be shipped via Canada Post Expedited or Express Post, Greyhound or any other appropriate shipping method agreed upon.

TERMS
Credit Card or Money Order

RETURNS AND EXCHANGES
Used surplus
All used Surplus items are sold ‘as is’.  No returns or exchanges.  Please ensure you are ordering the correct size – we will help you as much as possible to ensure you are satisfied with your purchase.  If you have any questions, please call or email us.

New Surplus
Surplus items in new condition.  No returns or exchanges.  Again if you have questions on size or suitability, please call or email us.  One of our staff will be happy to help out.

New Items
This includes items of clothing, footwear and other gear that we stock regularly.  All returns must be made within 30 days of purchase and must include all tags on item, sales receipt and a copy of original credit card charge receipt.  Please send a detailed explanation of why you are returning the item and we will exchange or reimburse you.  Merchandise must be returned in original condition.   Return shipping charges are the responsibility of the purchaser and no COD charges will be accepted.  If an item is defective or returned because of an error on our part, please call or email us and together we will determine the best way to handle the problem.

Send returns to:
G.I. Jen’s Army Surplus
256 13 Street North
Lethbridge, Alberta
T1H 2R7

NEW FOOTWEAR PURCHASES AND RETURN POLICY
Our desire is for you to be satisfied with your new purchase. So that your fit is comfortable and proper for your foot, we ask you to do the following:

• Be sure of the fit. When you receive the merchandise, try it on indoors and walk around for a few hours on a clean carpet. Allow your feet to adjust to the boot. If anything feels incorrect, send them back within 30 days for replacement, exchange or credit.
• Do not wear the new footwear outside unless you are completely satisfied. Unless found to be defective, soiled or damaged footwear will not be accepted for replacement or refund. NO EXCEPTIONS.

All footwear is guaranteed to be free from defects in materials and workmanship. In the event you have a problem, we will repair, replace or make the proper adjustments according to the manufacturer's warranty policy and decision.  Normal wear and abuse are excluded.

Please call or email us with any inquiries and we'll be happy to help you.